Privacy Policy

1. Information we collect

• Order and checkout information — When you purchase, our payment partner collects payment and fulfillment details we need to process your order, including name, email, US shipping address, and payment status. We retain order details needed to produce and support your plate, including your custom display text, Scan + Tap-Connect destination link, product finish, and any add-ons you select.
• Email sign-up (optional) — If you request our pro setup guide or similar content without purchasing, we collect the email address you submit and basic technical context (such as device type, the page you were on, and where you came from) to deliver the request and understand whether our messages are useful.
• Customization content — Logos, display names, and destination URLs you submit are used to manufacture and operate your plate and to provide support. You represent that you have rights to submit this content (see our Terms of Service).
• Automatic technical data — Like most websites, we receive IP address, browser type, device information, and similar logs when you use the site.
• Site usage data we generate — We use a pseudonymous identifier stored in your browser (it is not your name or email) to understand how the site is used, such as which pages were viewed and whether checkout or sign-up steps were started or completed. Related records may include referrer, page URL, general campaign information when you arrive from an ad or link, and identifiers our advertising partners place in cookies.
• Advertising and measurement — We use Meta (Facebook) technologies on our site. Meta may set cookies and receive information about your visits and actions (such as signing up for email updates or completing a purchase). We may also send similar conversion-related information from our systems to Meta, which can include a hashed form of your email and technical data used for ad measurement.
• Browser storage — Besides cookies, we may store small amounts of data in your browser for preferences (such as display theme), the pseudonymous identifier described above, and limited marketing attribution when you arrive from a campaign link.

2. How we use information

• Process, fulfill, and support orders (production, shipping, confirmations, warranty, and destination updates).
• Send transactional emails related to your purchase (receipts, shipping updates, and service messages).
• Send marketing emails when you opt in via the email sign-up (setup guide, product tips, and occasional follow-ups). You can unsubscribe at any time using the link in those emails.
• Measure site performance, diagnose errors, and improve our website, checkout, and product experience.
• Measure and optimize advertising, including understanding which campaigns lead to visits and orders.
• Prevent fraud, enforce our terms, and comply with law.

3. How we share information

We do not sell your personal information for money. We share data only as needed to run our business, with service providers and partners that process data on our behalf or at our direction:

• Payment processing — Stripe processes payments and checkout. Stripe’s privacy policy governs how Stripe handles payment data.
• Email delivery — Our email provider sends transactional and marketing messages. Marketing messages include unsubscribe options where supported.
• Advertising partners — Meta (Facebook/Instagram) for ad delivery and conversion measurement, including browser and server-based tools commonly used for online stores.
• Hosting and infrastructure — US-based cloud hosting, storage, and database providers that operate the website and store order and site-usage records on our behalf.

We may also disclose information if required by law, to protect rights and safety, or in connection with a business transfer (for example a merger), with notice where appropriate.

4. Cookies and similar technologies

You can control cookies through your browser settings. Disabling cookies may affect checkout, site features, or ad measurement. Payment checkout may use additional cookies controlled by our payment partner.

To limit interest-based advertising from Meta, visit Meta’s ad settings or use industry opt-out tools where available. Our site does not currently show a separate cookie consent banner; by continuing to use the site you understand that analytics and advertising technologies described here may be used, subject to this policy and applicable law.

5. Data retention

• Orders — Kept as long as needed to fulfill orders, honor warranties and guarantees, resolve disputes, and meet tax and accounting obligations.
• Marketing sign-ups — Kept until you unsubscribe or ask us to delete your email, plus a reasonable period to honor suppression requests and evaluate whether our communications are effective.
• Site usage records — Retained for operational reporting and product improvement for as long as reasonably needed, then reviewed and deleted or aggregated when no longer useful.

6. Your choices and rights

• Marketing email — Unsubscribe via the link in any marketing email, or email us at support@madebydjs.vip. If you purchase without joining the email sign-up, we generally send only transactional messages about your order.
• Access, correction, or deletion — Email support@madebydjs.vip from the address associated with your request. We may verify your identity before fulfilling certain requests.
• California residents — You may have rights to know, delete, correct, or limit certain uses of personal information under California law. We do not sell personal information for money. We may share identifiers and activity information with advertising partners for cross-context behavioral advertising (for example, to measure whether ads lead to visits or purchases). You can opt out of this sharing by emailing support@madebydjs.vip with the subject line “California opt-out,” or by using Meta’s ad settings and industry opt-out tools described in Section 4.
• Colorado, Virginia, and similar state laws — Where applicable, you may have rights to access, delete, correct, or opt out of certain processing. Contact us at the email above and we will respond as required by law.

7. Security

We use reasonable technical and organizational measures to protect information. Payment card numbers are entered on our payment partner’s secure checkout; we do not store full card numbers on our systems. No method of transmission over the Internet is 100% secure.

8. Children

Our site and products are intended for professional DJs and are not directed to children under 13. We do not knowingly collect personal information from children.

9. International visitors

We are based in the United States and currently ship physical products to US addresses. If you access the site from outside the US, your information may be processed in the United States, where privacy laws may differ from those in your country.

10. Changes to this policy

We may update this policy from time to time. We will post the revised version on this page and update the effective date. Material changes may also be noted on the site or by email where appropriate.

11. Contact

Questions about privacy: support@madebydjs.vip

Our Terms of Service govern purchases, warranties, and product use.